Planning on Building or Resurfacing a Patio, Walkway or Deck?
Use Premium Rainier Stone Pavers
FREQUENTLY ASKED QUESTIONS
What is Rainier Stones?
Rainier Stones is made from natural stone/sand that is vitrified through extreme heat and pressure to create a highly controlled material that is most similar to porcelain. Unlike most porcelain, there are several measures taken throughout the manufacturing process to ensure that is ideal for use outdoors.
What kind of stone is Rainier?
The Rainier stones were man-made stone. The stone is basically made the same way mother nature would, with an incredible amount of heat and pressure that literally melts it into a perfect stone, Similar to how man-made diamonds are made.
Do the stones heat up in the sun?
As you know, everything in the Summer gets hot eventually. Rainier Stones though, heats up significantly slower than Composite decking and ultimately never reaches the same temperature as similar colored composites. However, the darker the color, the more heat it will absorb just like a wood deck. Therefore, if this is a major concern, then the lighter colors will be the best option. You can also order samples of actual Rainier Stones pieces in each color, so you can test them out before you make your final decision!
What is its warranty?
Rainier Stones are made of natural stone, and what can you really do to stone, which is why it's easy for us to include a limited lifetime warranty.
What is Rainier's Return Policy?
Rainier Stones Return Policy.
You can return any* Rainier product, for any reason whatsoever, within three months of receiving your order. Any returns need to be in their original bundle/bag/carton and in good sellable condition. All returned products are subject to a 15% restocking fee. All shipping costs are the responsibility of the customer.
How does it install?
The foam underlay is already attached to each tile. This means the Tile is insulated from the floor, keeping the floor warmer and softer feeling than a traditional tile. It also allows installation over uneven surfaces, or surfaces that flex.
EPDM rubber gaskets connect the pieces securely together so they interlock, yet remain flexible. This replaces the grout and makes installation easy for any DIY'er.
It also makes the "grout" easy to clean, and makes the tile installation removable, if needed. The flexible connection accepts movement, allowing placement over cracked concrete, flexible floors and outdoors where ice can move the tiles.
How much does it weight?
Rainier Stones Collection weights 9.1 lbs per square foot.
What colors are available?
Rainier comes in exciting colors to match your customized design
Stone-like colors:
● Black Granite
● Carrara Marble
● Cinnamon
● Sierra Gray
Wood-like colors:
● White Oak
● Walnut
● Aged Cedar
How to order samples?
You can order samples here. The samples are cut from actual pieces of the final product, so the samples are the same material, size, texture, etc. as the planks you'll get for your deck!
What is the pricing of the Rainier Collection per square foot?
The cost of the Rainier Collection is usually around $15/sqft (USD). This includes bullnose pieces, flat pieces, screws, polymeric sand, and the EPDM membrane. Rainier collection prices vary more significantly than Appalachian Collection prices depending on the deck size and layout.
How to order?
You can order your package online here. If you're unsure of what you need, or what color(s) you want, send a sketch of your deck, with dimensions and a few photos of the space to design@rainier-stones.com and we will create a custom 3D concept and itemized materials estimate for you! Please include your preferred color(s) and note on the drawing which side(s) of the deck is against the house. Once you've selected your preferred color(s), you can use the appropriate estimate to order online, or through the Tanzite rep that has been helping you with your concepts and estimates!
What is the availability?
Packing times vary throughout the year but we do our best to package and ship orders within 5 business days (Monday - Friday) from the time you place your order. That way if you place an order over the weekend, or on Monday, your order is on it's way towards you by the end of the week!
What are the shipping times?
US and Canadian orders ship from our warehouse in Indianapolis, Indiana. Orders East of the Rocky Mountains typically take 1-3 days to arrive at their final destination from the time they're shipped. Orders West of the Rocky Mountains take about 4-6 days to arrive at their final destination from the time that they're shipped.
All European orders ship from our warehouse in Spain, typically taking 3-7 days to arrive at their final destination from the time that they're shipped.
All shipments details are confirmed/finalized prior to the shipment leaving the warehouse. No orders, aside from sample boxes, are shipped without confirmation.
What are the shipping methods?
Our standard shipping fee covers shipping from our warehouse to our partners trucking terminal nearest you. If you would it delivered right to your house, let us know and we will get pricing for that. You just pay the cost difference between the quote to ship to the terminal vs the quote to ship to your house, we don't mark this up for you so you just pay the same difference that we pay. Otherwise, you can pick it up yourself from the terminal or hire a third party to pick it up and deliver it to your house from the trucking terminal for no additional charge.
